DLISH PIES® | Frequently Asked Questions

Everything you need to know about ordering our kai! 🥧❤️

What makes DLISH PIES® different?

Our signature Steam Pudding & Custard Pies bring together traditional steamed pudding, delicious custard and generations of whānau-inspired kai-making.

Where do you deliver?

We're now delivering DLISH PIES® throughout the North and South Islands of Aotearoa! 🥧❤️

  • North Island: $16 overnight courier.

  • South Island: $24 overnight courier for parcels up to 5 kg.

  • Kaikohe & Kerikeri: $10 local Friday delivery.

Delivery is subject to courier coverage. Rural addresses may have longer delivery times or restrictions.

All courier orders are dispatched on Mondays only. Shipping is calculated at checkout.

When are orders dispatched?

We're a small rural whānau business, and every pie is made with care!

All courier orders are dispatched on Mondays only, following our advertised preorder schedule.

Delivery generally takes 1–2 business days after dispatch, depending on your location and courier service.

Please remember that public holidays, rural delivery and unexpected courier delays may affect dispatch or arrival times.

All orders must be paid for in advance.

How should I store my pies?

Our Steam Pudding & Custard Pies are prepared and frozen before dispatch.

They're packed for chilled transport, so they may arrive chilled rather than frozen.

Once delivered, refrigerate promptly and follow the storage and use-by instructions included with your order.

Please don't leave your delivery sitting outside in the sun!

Can I order for an event or special occasion?

Yes! Contact us to discuss larger orders, celebrations, workplace treats and other special occasions. Availability depends on production capacity and delivery arrangements.

Do you offer Afterpay?

Yes! Afterpay is available at checkout for eligible purchases.

Is your kitchen registered?

Our current DLISH PIES® kitchen is not registered or independently verified under a council or MPI food business registration.

We operate according to our tikanga, extensive food-production experience and internal food-safety procedures. These practices do not replace any registration or verification required under New Zealand law.

For our full explanation, please read Our Kitchen & Tikanga.

What if I have a question about my order?

Contact us through the Whenua Roots website and include your order number so we can help.

From our whānau to yours — thank you for supporting DLISH PIES® Aotearoa! ❤️🥧